Refund policy

At Nirbhay.co.uk, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you may need to return a product. Our refund policy is designed to be fair and transparent, outlining your rights and responsibilities when seeking a refund.

Eligibility for Refund:

  • To be eligible for a refund, the item must be returned within 3 days of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Some products may not be eligible for return or refund due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer support for clarification.

Refund Process:

  1. Initiating a Refund: To initiate a refund, please contact our customer support team within the specified time frame with your order details and reason for the return.
  2. Return Authorization: Once your request is received and approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
  4. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the return is approved, we will initiate the refund process.
  5. Refund Method: Refunds will be issued via the original payment method used for the purchase. Please allow [number] business days for the refund to be processed and reflected in your account.

Exchanges:

We currently do not offer exchanges. If you wish to exchange an item for a different size, color, or style, please follow the refund process outlined above and place a new order for the desired item.

Exceptions:

  • Items purchased during promotional events or sales may be subject to different return and refund policies. Please refer to the specific terms and conditions of the promotion.
  • Certain products, such as personalized or custom-made items, may not be eligible for return or refund unless they are defective or damaged upon arrival.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.

Policy Updates:

Nirbhay.co.uk reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.